Refund policy

1. Venue bookings

• You cancel or don't show up: the advance is not refunded. If you paid the full price online, the part above the advance is refunded.
• The owner cancels: full refund.
• Something went wrong at the venue: open a dispute from the booking within the window shown there.

2. Esports events

• Not enough players or squads by the time registration closes: the event is cancelled and everyone gets a full refund.
• You withdraw before registration closes: refunded as shown on the event page.
• After registration closes, entry fees are not refunded. A disqualified player or squad gets no refund and loses its prize.

3. Sports events

• The organiser rejects your team, or the event is cancelled before the first result: full refund.
• The event is cancelled after it has started: the part of the entry fee not yet paid to the organiser is refunded.
• Your team withdraws after registration closes: a partial refund, as shown in the event's rules.

4. Shop orders

• The shop rejects your order or doesn't ship it in time: full refund.
• The order doesn't arrive: open a "not received" dispute from the order.
• Returns follow each shop's return window, shown on the product page. Opened supplements can't be returned.

5. Hiring

• You cancel early enough: full refund. Closer to the job, a cancellation fee may apply. The amount is shown before you confirm.
• The person you hired cancels or doesn't come: full refund.

6. Gym passes and trainer plans

• Unused passes follow the rules shown when you bought them.
• A trainer plan cancelled within its first days is refunded in full; the number of days is shown on the plan.

7. How to ask for a refund

Open the booking, order, job, pass or registration in My account and choose cancel or report a problem. Our staff will reply in the app.